Language selector

Addressing individual human rights complaints

Page controls

Page content

Since June 30, 2008, the OHRC ended its role of accepting individual human rights complaints. All new human rights complaints – or applications – were filed directly with the Human Rights Tribunal of Ontario. The following numbers chart the OHRC’s work on cases during this transition phase:

  • The OHRC began the fiscal year with 4,199 cases
  • 702 new complaints were received (between April 1, 2008 and June 30, 2008)
  • 2,090 complaints were completed at the OHRC (between April 1, 2008 and December 31, 2008)
  • An additional 801 cases were closed as a result of people converting their complaints with the OHRC into applications at the Human Rights Tribunal of Ontario as outlined in sections 53(3) and 53(5) of the Code.
  • Of the 2,090 cases completed at the Commission:
  • 46 cases or 2.2 % were dismissed based on preliminary objections (s.34 of the Code)
  • 974 or 46.6% of cases were mediated or settled by the OHRC or resolved between the parties
  • 665 or 31.8% of cases were withdrawn by the complainant for various reasons
  • 405 cases or 19.4% received an OHRC decision based on the findings of its investigation (s.36 of the Code)

Table 1: New complaints filed by social area and grounds cited

(Total = 702)

Accommodation

5

3

2

1

1

3

13

11

5

1

11

7

15

0

6

2

2

88

33

6.3%

Contracts

0

0

0

0

0

1

1

0

0

0

0

0

0

0

0

0

1

3

3

0.2%

Employment

52

21

1

3

1

18

273

67

34

13

46

 

153

2

73

116

15

888

475

63.5%

Services

21

13

4

1

8

14

90

36

19

5

24

2

104

6

12

21

2

382

169

27.3%

Vocational Associations

3

4

0

0

0

0

11

4

0

0

4

0

5

0

1

4

1

37

22

2.6%

Total Grounds[1]

81

41

7

5

10

36

388

118

58

19

85

9

277

8

92

143

21

1398

702

100%

Percent (%) of
Grounds Cited

5.8%

2.9%

0.5%

0.4%

0.7%

2.6%

27.8%

8.4%

4.1%

1.4%

6.1%

0.6%

19.8%

0.6%

6.6%

10.2%

1.5%

100%

   

Percent (%) of
All Complaints
Filed

11.5%

5.8%

1.0%

0.7%

1.4%

5.1%

55.3%

16.8%

8.3%

2.7%

12.1%

1.3%

39.5%

1.1%

13.1%

20.4%

3.0%

     
 

Age

Ancestry

Association

Breach of Settlement

Citizenship

Creed

Disability

Ethnic Origin

Family Status

Marital Status

Place of Origin

Public Assistance

Race and Colour

Record of Offences

Reprisal

Sex[2]

Sexual Orientation

Sum of grounds

Total Complaints

Percent (%) of all Complaints Filed

Table 2: Monetary damages in settlements by ground

 

Mediated

Conciliated

Total Cases Settled

Ground

Cases

Monetary Damages

Average

Cases

Monetary Damages

Average

Cases

Monetary Damages

Average

Age

23

$129,950.00

$5,650.00

29

$315,221.61

$10,869.71

52

$445,171.61

$8,560.99

Ancestry

20

$272,660.00

$13,633.00

23

$197,250.00

$8,576.09

43

$469,910.00

$10,928.14

Association

5

$86,337.37

$17,267.47

1

$35,000.00

$35,000.00

6

$121,337.37

$20,222.90

Breach of Settlement

1

$2,500.00

$2,500.00

3

$52,700.00

$17,566.67

4

$55,200.00

$13,800.00

Citizenship

1

$3,000.00

$3,000.00

1

$75,200.00

$75,200.00

2

$78,200.00

$39,100.00

Creed

14

$124,510.00

$8,893.57

23

$108,476.56

$4,716.37

37

$232,986.56

$6,296.93

Disability

226

$1,498,503.96

$6,630.55

202

$1,742,046.57

$8,623.99

428

$3,240,550.53

$7,571.38

Ethnic Origin

42

$419,710.00

$9,993.10

55

$464,739.80

$8,449.81

97

$884,449.80

$9,118.04

Family Status

29

$157,034.19

$5,414.97

16

$83,928.00

$5,245.50

45

$240,962.19

$5,354.72

Marital Status

8

$73,691.51

$9,211.44

11

$81,470.00

$7,406.36

19

$155,161.51

$8,166.40

Place of Origin

34

$347,160.00

$10,210.59

43

$349,204.54

$8,121.04

77

$696,364.54

$9,043.70

Public Assistance

1

$2,500.00

$2,500.00

0

$0.00

$0.00

1

$2,500.00

$2,500.00

Race & Colour

111

$992,911.72

$8,945.15

131

$916,718.48

$6,997.85

242

$1,909,630.20

$7,891.03

Record of Offences

1

$7,500.00

$7,500.00

1

$2,408.00

$2,408.00

2

$9,908.00

$4,954.00

Reprisal

52

$589,842.71

$11,343.13

41

$472,320.00

$11,520.00

93

$1,062,162.71

$11,421.10

Sex[3]

97

$738,705.44

$7,615.52

119

$1,227,183.97

$10,312.47

216

$1,965,889.41

$9,101.34

Sexual Harassment

0

$0.00

$0.00

6

$103,858.00

$17,309.67

6

$103,858.00

$17,309.67

Sexual Orientation

17

$148,145.86

$8,714.46

8

$28,800.00

$3,600.00

25

$176,945.86

$7,077.83

                   

Total Cases

682

$5,594,662.76

$8,203.32

713

$6,256,525.53

$8,774.93

1395

$11,851,188.29

$8,495.48

Table 3: Cases completed or referred, by disposition and grounds

(Total = 2,090)

Dismissed on the merits (s. 36)[4]

19

27

5

1

6

20

89

49

10

10

30

3

135

3

21

48

7

7

490

204

9.8%

Dismissed on preliminary objections (s. 34)

4

8

0

3

2

6

20

12

4

1

6

 

21

2

7

11

0

2

109

46

2.2%

Referred to Human Rights Tribunal

6

8

0

0

1

10

133

16

10

4

13

38

46

0

20

57

4

5

371

201

9.6%

Resolved

12

14

5

1

1

3

93

27

10

7

21

4

58

0

23

42

3

8

332

172

8.2%

Settled

61

46

5

4

3

44

489

108

51

23

86

1

258

2

89

226

7

27

1,530

802

38.4%

Withdrawn

64

25

11

4

9

27

368

87

49

23

65

13

180

4

81

176

5

27

1,218

665

31.8%

Total[5]

166

128

26

13

22

110

1192

299

134

68

221

59

698

11

241

560

26

76

4050

2090

100.0%

Percentage (%)

4.1%

3.2%

0.6%

0.3%

0.5%

2.7%

29.4%

7.4%

3.3%

1.7%

5.5%

1.5%

17.2%

0.3%

6.0%

13.8%

0.6%

1.9%

100%

   
 

Age

Ancestry

Association

Breach of Settlement

Citizenship

Creed

Disability

Ethnic Origin

Family Status

Marital Status

Place of Origin

Public Assistance

Race & Colour

Record of Offences

Reprisal

Sex[6]

Sexual Harassment

Sexual Orientation

Sum of grounds

Total Complaints

Percentage of all Complaints (%)

Table 4: Cases completed or referred, by disposition and social area

(Total = 2,090)

Withdrawn by the Complainant [7]

30

6

513

100

16

665

31.8%

Settled by the Commission

29

2

672

94

5

802

38.4%

Resolved between Parties

6

1

134

26

5

172

8.2%

Dismissed based on Preliminary Objections (s.34)[8]

2

2

26

13

3

46

2.2%

Referred to Human Rights Tribunal (s. 36)

7

0

68

116

10

201

9.6%

Dismissed on the merits (s. 36)[9]

16

0

126

57

5

204

9.8%


Total

90

11

1,539

406

44

2,090

100%


Percentage (%)

4.3%

0.5%

73.6%

19.4%

2.1%

100%

 
 

Accommodation

Contract

Employment

Services

Vocational Associations

Total of Complaints

Percentage of all complaints (%)

Chart: Cases completed or referred by the Commission 2008-2009

(Total = 2,090)

Chart: Cases completed or referred by the Commission

Decisions by the Commission (21.6%)

  • Dismissed based on preliminary objections [section 34][10] - 2.2%
  • Dismissed based on insufficient evidence [section 36(2)][11] - 9.8%
  • Referred to Tribunal [section 36(1)] - 9.6%

Complaints settled resolved by parties or withdrawn (78.4%)

  • Settled by the Commission - 38.4%
  • Resolved by parties - 8.2% 
  • Withdrawn - 31.8%

[1] Because complaints can involve multiple grounds, the sum by grounds exceeds the total for all complaints filed, and the corresponding percentages of total complaints exceed 100%.
[2] “Sex” includes pregnancy, breastfeeding, and gender identity and sexual solicitation/harassment.
[3] “Sex” includes pregnancy, breastfeeding and gender identity.
[4]Complaints dismissed under section 36 of the Code include cases where the evidence did not warrant a hearing, or the procedure was not appropriate. This includes cases that the Commission dismissed because the complainant did not participate in the Commission’s investigation or the Commission was unable to contact the complainant.
[5]Because complaints can involve multiple grounds, the sum by grounds exceeds the total for all complaints filed.
[6]“Sex” includes pregnancy, breastfeeding and gender identity.
[7]Some as a result of a term of settlement.
[8] These cases were dismissed after a Commission decision based on written submissions.
[9] Includes cases where the evidence did not warrant a hearing, the procedure was not appropriate, or those where the complainant did not participate in the Commission’s investigation or the Commission was unable to contact the complainant.
[10]These cases were dismissed after a Commission decision based on written submissions.
[11] Complaints dismissed under section 36(2) of the Code include cases where the evidence did not warrant a hearing, or the procedure was not appropriate. Also included cases where the complainant did not participate in the Commission’s investigation or the Commission was unable to contact the complainant


 

Book Prev / Next Navigation