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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Letter to Kenora Mayor and City Council about the anti-loitering by-law being considered

    July 20, 2020

    The Ontario Human Rights Commission (OHRC) is writing to express its concern about the anti-loitering by-law that is currently being considered by Kenora City Council. The OHRC urges Kenora City Council to reject this by-law, which will likely have a disproportionate impact on vulnerable and homeless people in Kenora, the large majority of whom are Indigenous peoples. Moreover, the by-law will not solve the homelessness crisis or other social issues facing Kenora.

  2. Letter to Mayor of Kenora re: Indigenous reconciliation

    March 30, 2017 -  Dear Mayor Canfield, thank you for taking the time to meet with us on February 15 in Kenora.  As you know, we met with various members of the local Indigenous community at the Ne-Chee Friendship Centre, visited the Kenora Jail and met with Treaty 3 Grand Chief Francis Kavanaugh.  During these visits we heard about challenges faced by Indigenous people related to education, child welfare, policing, corrections, and housing.  

  3. Letter to MCSCS regarding data on the use of segregation

    June 15, 2016 - Dear Minister Orazietti, Congratulations on your appointment as Minister of Community Safety and Correctional Services.  The Ontario Human Rights Commission (OHRC) is looking forward to working closely with you, especially as you continue to review the use of segregation within provincial jails, as well as the treatment of immigration detainees held in provincial custody.

  4. Letter to Minister Christine Elliott re: COVID-19 Action Plan for Vulnerable People

    June 4, 2020

    The OHRC welcomes the April 23 release of the government’s COVID-19 Action Plan for Vulnerable People (the Plan) as a first step toward addressing the disproportionate impact that the pandemic is having on Ontario’s most vulnerable people. However, to ensure that the human rights of vulnerable people are protected in a way that is consistent with Ontario’s Human Rights Code, the Plan requires expanded scope and detail, which must be done in consultation with vulnerable groups and human rights experts.

  5. Letter to Minister Elliott on meeting the health care needs of people without regular immigration status

    July 16, 2019

    I am writing today to call on the government to take steps to make sure that Ontario’s health policies are consistent with its human rights obligations. In particular, we encourage the government to fully consider the needs of people without regular immigration status during its ongoing health system transformation.

  6. Letter to Minister Lecce on Policy/Program Memorandum (PPM) No. 163 – School Board Policies on Service Animals

    September 30, 2019

    I trust this letter finds you well. On behalf of the Ontario Human Rights Commission (OHRC), congratulations on your appointment as Minister of Education. In its 2017-2022 Strategic Plan, the OHRC identified education as a focus area and committed to identifying and addressing the systemic discrimination children and youth face in education.

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