This guide aims to encourage and support police services across Ontario in their work as it relates to upholding the Ontario Human Rights Code. The development of this guide is built on the experience gained in a three-year collaborative human rights organizational change project between the Ontario Human Rights Commission (the OHRC), the Toronto Police Service (TPS) and the Toronto Police Services Board (TPSB). The principled human rights approach elaborated in the guide can help police services better serve the needs of Ontario’s increasingly diverse communities, and draw on the strengths of police services’ own internal diversity.
Goods, services and facilities
You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:
- stores, restaurants and bars
- hospitals and health services
- schools, universities and colleges
- public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
- services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
- services provided by insurance companies
- classified advertisement space in a newspaper.
Relevant policies and guides:
June 1, 2011 - Discrimination in housing is a very real problem for many people. In Ontario, landlord, tenant and human rights organizations are working to raise awareness about discrimination in all aspects of housing. One such area is advertising for rental accommodation, where we commonly see discriminatory statements. This is an area where you can help.
June 1, 2011 - At the Ontario Human Rights Commission, we have heard many stories of discrimination in rental housing. Some people face discrimination right at the beginning of their search – in rental housing advertisements. Tenants and advocates have brought a number of these ads to our attention. As a result, we are working with partners in housing and the media to increase awareness of human rights in housing, and find ways to prevent and address discriminatory ads.
March 2011 - The Ontario Human Rights Commission (OHRC) continues to have serious concerns with the Ontario Government’s most recent Proposed Integrated Accessibility Regulation released for public comment. The Government is also proposing related changes to Ontario Regulation 429/07, Customer Service, and to Ontario Regulation 629, Vehicles for the Transportation of Physically Disabled Passengers.
March 17, 2011 - Through Canada's Truth and Reconciliation Commission, Canadians are learning a lot about the intergenerational harm Aboriginal peoples and communities experienced because of racism and bigotry. One of the hopes is that we can collectively apply what we have learned so we do not repeat history.
March 10, 2011 - Thank you for your two recent presentations held January 28 and February 25, 2011 to the Ontario Human Rights Commission (OHRC), members of the Mental Health Police Record Checks Coalition (PRCC) and other organizations where you gave an overview of the OACP’s Draft Guideline for Police Record Checks.
As a student, you have the right to an education where you are not sexually harassed. This includes primary, secondary and post-secondary education, and school activities such as sports, arts and cultural activities, field trips and tutoring.
March 2011 - Pursuant to my duty under Section 29 of the Ontario Human Rights Code, I am writing to all registered political parties in Ontario to help promote awareness about the importance of accessible elections for voters and candidates with disabilities as well as those seeking nomination.
The Windsor Police Service (Service) and the Windsor Police Services Board (Board) for many years have been open to the concerns brought forward by various ethno-racial, cultural and faith organizations and communities. The Board and Service responded with Service-wide change initiatives aimed at protecting and promoting human rights and equity, including the development of a Diversity Statement in August, 2004.
In view of these factors, the Board and Service approached the OHRC proposing a project charter modeled after the Toronto project charter.
December 17, 2010 - Racial slurs and other name-calling because of one’s personal characteristics such as disability, sex or sexual orientation is wrong. The Ontario Human Rights Code makes that clear. It’s also clear that sports organizations and their governing bodies in Ontario must follow provincial human rights legislation. They should be prohibiting and not sanctioning such conduct.